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If your business depends on global shipping, you know how complicated and nuanced the process can be. Today’s customers are more demanding than ever before, and to top it off, shipping itself is more complex too. Keeping costs down while managing multi-modal shipping methods and mitigating delays and risk is a 24/7 job.
If you struggle with any of these issues and are having trouble building your business, it might be time to change your freight forwarder.
Why You Might Need A New Freight Forwarder
If your freight forwarder is not delivering the transparency and reliability your customers demand, you will lose a lot of business. Ultimately, you need to optimize your time, not waste it chasing solutions to avoidable problems.
Here are some of the most common problems you might face with an underperforming freight forwarder:
- Poor Communication. What you don’t know can hurt you! Your freight forwarder must keep you informed about every possible delay or issue with your cargo. If they are unresponsive or unavailable to respond to your queries, it can hurt your business.
- Customer Service Inconsistencies. Business accounts should always be able to rely on a key person to answer questions and respond to issues when needed. If your freight forwarder always seems to be “training” a new person, it indicates a bigger problem.
- Recurring Issues. If you consistently experience delays due to errors in documentation, damage to cargo, delivery delays, or lost shipments, it will ultimately reflect on you and your business. Recurring issues signify that something isn’t right in the system, indicating the need for a change.
· Dwindling Profits. Added complexities tend to impact profitability, but in today’s high-tech world, there is no excuse for cost inefficiency. Failure to implement modern logistics processes will cut into your bottom line, preventing business growth.
Considerations When Choosing A Storage Warehouse Location
Change is Good!
While you might think that changing your freight forwarder will be a lengthy and complicated process, most companies, even at the enterprise level, expend minimal effort when making the change.
When you choose a reputable, experienced freight forwarder like DTS, we help you manage the change every step of the way. It’s a matter of adjusting your operating procedures, but usually, nothing much has to change on your end. You will be dealing with a new contact person who will be 100 percent dedicated to your success. Lastly, we work closely with you to integrate our software with your ERP, customizing workflows to fit your needs.
Trust is earned over time. The DTS team works hard to establish a working relationship built on trust, respect, and confidence that all parties are doing what they promise.
Our people, our experience, and our reputation in global logistics speak for itself. We offer our customers a technology-based, people-powered freight forwarding solution that provides unparalleled supply chain visibility while improving reliability and driving cost efficiency.
When you are ready to change your freight forwarder, DTS is here to help. Request a quote today, or reach out directly to learn more about what we can do for you.